Sinergi Utama - After Sales Services

AFTER SALES SERVICE (ASS) DIVISION :

SINERGI UTAMA services offered in this area are detailed as follows:

The scope of our services covers petrochemical, mining, manufacturing industries, rail-ways, Oil Company, power generation authorities, etc.

CLIENTS’ SATISFACTION IS AT OUR OF PRIORITY. To ensure superior quality parts for our clients' SINERGI UTAMA all of its high quality spares parts directly from the manufacturers. Our expansive product ranges also make it possible for clients to enjoy "OUR SERVICE AND SUPPORT" for their service and spare parts requirements.

It's all about our commitment, capability, service promises and our quality. Furthermore, we committed to increase your productivity. It's not about our promises; it's about service and support from us to our client

To Get as close to our customer's operation as possible namely;

a. Containerized site consignment stock in customer's warehouse at job site with 24 hours operation and service on site.

b. Fully maintenance contract (Operation and service)

To meet customer satisfactions. Our core values represent a competitive advantage to our customers and help us maintain our service and support position to our customer even in a changing environment.

c. Qualified Technical Engineer

We hired numerous qualified Technical engineers and technicians with over 20 years of experience in the industry.

d. Professional Approach

Besides our friendly customer service, we also handle our project professionally according to Factory standards.

e. Consultation

We are ready for discussions and meetings to provide you with the best product to give customer satisfaction.

f. Services, Repair & Maintenance Team

Even though we believe in our product quality, Our repair and maintenance team will ensure its best performance Our expert staff and specialized facilities offer the know-how and in-depth experience to deliver reliable engineering services and testing capabilities that can help prevent equipment failures, reduce maintenance and improve day-to-day operations for utilities ;

Mechanical Services :

Transformer oil purifier
Sand blasting
Dynamic Balancing
Vibration Analyzer
Thermograph
Noise measurement
Piping
Repair / services of pumps, turbochargers, compressors, valves, etc
Repair / overhaul / parts supply of Diesel Engine.
Pump Repair and service, assembly
Installation and commissioning system
Troubleshooting and root cause failure Analysis
Valve repair and service Field service and trouble shooting.
Preventive maintenance
Valve repair and recondition
Valve maintenance
Engineering and parts manufacture
Man power supply skill worker, technician and specialist Pump Mechanical and electrical.
Fire Pump Assembly & Packager
Fire Pump System
Assembling stage for fire Pump Package
Fabrication Stage for fire pump Package
Test performance for fire pump package
Fire Pump Assessment
Horizontal Pump
Vertical Pump

Electrical Services :

Insulation assessment and site repairs of electrical rotating machines
Failure investigation and analysis
Stator winding wedge tightness survey
Wedge upgrading using radial spring
Stator core test analysis
Motor / Generator / Transformer Winding Partial Discharge Test and Analysis
Insulation Dissipation Power Factor Test and Analysis
Rewinding / overhaul / site-works for all rotating electrical machines (LV/HV AC machines, DC, Traction, etc)
Rewinding / overhaul / site-works for all type of transformer ( Power transformer, Distribution transformer, Furnace / rectifier transformer, etc)
Service / repair / parts supply of electrical motor, panel and control system

g. We provide of Training operation and maintenance program

h. Service Center

We does not only sell great product, but we also care for our customers after sales service (ASS) Lifetime technical expertise for Mechanical, Electrical and fire industrial machinery (Pump, valve and generating power plant comprises our workshop services portfolio. A combination of design, installation, outage, maintenance, testing and fault-finding skills ensures that every item of industrial equipment.